Yula Support Policy

Last updated: March 13, 2026

This Support Policy explains how users can contact Yula for help and what they can expect from the support process.

1. Contact Channels

• Support email: vebestostudio@gmail.com
• Feedback: email us
• Bug reports: email us

2. Topics We Handle

• Account access and sign-in issues
• Subscription and entitlement questions
• Comic/journal issues
• Notification issues
• App errors, crashes, and unexpected behavior
• Privacy and account deletion requests

3. Response Times

We aim to respond within 1-2 business days for standard support requests, and faster for billing, account access, or privacy-related issues when practical.

4. Information To Include

• Account email
• Device model and OS version
• App version
• Short issue description and reproduction steps
• Screenshots/screen recordings (if available)

5. Subscription Questions

Purchases made through Apple App Store or Google Play are managed by the marketplace, including cancellation and refund handling according to their platform policies.

6. Abuse and Safety

Yula may limit or refuse support in cases involving abusive, threatening, fraudulent, or unlawful behavior.